Shipping and Return

WHERE DOES STUDDEDHEARTZ SHIP TO?

We ship to the following countries and cities:

- Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia
- North America: United States, Canada, Mexico
- Europe: Austria, Belgium, Denmark, Finland, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey & United Kingdom
- Oceania: Australia, New Zealand

HOW LONG IS PRODUCTION TIME?

- All regular orders will be processed & dispatched within 1-5 business days.
- Made to order items will be dispatched within 5-10 business days.
- We ship Monday to Friday from 1-7pm, public holidays excluded
- Total time from you place the order to receiving product = Production Time + Shipping Time


HOW MUCH DOES SHIPPING COST?
- Free shipping to Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia on ALL ORDERS, NO MINIMUM!🎉
- Free shipping to all other destinations for orders above $650 HKD(or equivalent in other currencies).
- Orders under $650 HKD to the US, UK, Europe, Australia, New Zealand are subject to a $120 HKD shipping fee.


HOW LONG DOES SHIPPING TAKE?

Destination Free Shipping Express Shipping
Hong Kong 2-5 business days (no tracking info) 1-2 business days 
(+$30 HKD)
Singapore
5-7 business days
1-2 business days (+$200 HKD)
Macau, Taiwan
5-7 business days
2-5 business days (+$50 HKD)
Japan, South Korea, Malaysia
5-7 business days 2-4 business days (+$200 HKD)
North America
6-12 business days N/A
Canada, Mexico
N/A**
N/A**
Europe (except UK)
5-10 business days 1-2 business days (+$350 HKD)
United Kingdom 4-8 business days
1-2 business days (+$350 HKD)
Australia, New Zealand
7-12 business days  1-2 business days (+$300 HKD)
 
**Shipment to Canada and Mexico is temporarily suspended because of the current coronavirus pandemic situation.

*Due to the coronavirus pandemic, many flight routes have been disrupted, and our couriers may be delayed in delivering your parcel, including express shipping. Please note that the above shipping time is only an estimate and we sincerely apologize if there has been a delay.

RETURNS

- For now, we only accept returns if the product you receive is incorrect(wrong product) or damaged upon arrival. 
- We will not accept returns or exchange for personalized and final sale products unless it's incorrect or damaged.
- In the above cases, please contact us at info@studdedheartz.com.
- You will be asked to send us the product with the original packaging via your local post office using registered air/local mail.
- We will have the shipping cost refunded to you.

ADDRESSES

Refused packages—and those that are not received due to negligence on the part of the recipient (e.g. mis-typed address)—are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.

Please ensure that the postal address and email address provided at checkout is the correct address.
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