Shipping and Delivery
HOW LONG IS PROCESSING TIME?
- All regular orders will be processed & dispatched within 1-5 business days.
- Made to order items will be dispatched within 5-10 business days.
- We ship Monday to Friday from 1-7pm, public holidays excluded
- Total time from you place the order to receiving product = Production Time + Shipping Time
HOW MUCH DOES SHIPPING COST?
- Free basic shipping for all orders above $500 HKD (or equivalent in other currencies).
- Free express shipping for orders above $1000 HKD (or equivalent in other currencies).
- For orders lower than $500 HKD, the shipping rates will be shown at checkout.
WHERE DO YOU SHIP TO AND HOW LONG DOES SHIPPING TAKE?
| Destinations |
Basic Shipping
(Free for orders $500 HKD) |
Express Shipping
(Free for orders $1000+) |
| Hong Kong, Macao |
SF Express |
N/A |
| Taiwan |
HK Post Air Mail - Tracking (4-7 Business Days) |
N/A |
| Singapore, Japan, Philippines |
HK Post - e-Express (5-8 Business Days) |
Quantium - Q-Sure |
| South Korea, Thailand |
HK Post - e-Express (5-8 Business Days) |
EMS (2-5 Business Days) |
| Malaysia |
HK Post Air Mail - Tracking (5-8 Business Days) |
Quantium - Q-Sure (1-4 Business Days) |
| United States | HK Post Air Mail - Tracking (7-14 Business Days) |
N/A |
| Canada |
HK Post Air Mail - Tracking (7-20 Business Days) |
EMS (2-5 Business Days) |
| United Kingdom, France, Norway, Finland, Italy, Liechtenstein, Austria, Slovenia, Estonia, Hungary, Poland |
HK Post Air Mail - Tracking (7-14 Business Days) |
EMS (2-5 Business Days) |
|
Croatia, Bulgaria, Lithuania, New Zealand |
HK Post Air Mail - Tracking (7-14 Business Days) | N/A |
|
Germany, Sweden, Denmark, Belgium, Netherlands, Luxembourg, Spain |
HK Post - e-Express (7-14 Business Days) | EMS (2-5 Business Days) |
|
Ireland |
N/A | EMS (2-5 Business Days) |
|
Australia |
HK Post - e-Express | EMS (2-5 Business Days) |
|
United Arab Emirates |
HK Post Air Mail - Tracking | EMS (2-5 Business Days) |
**Possible Severe Delay Locations: Canada, Norway, Spain, Slovenia, Poland
*Due to the coronavirus pandemic, many flight routes have been disrupted, and our couriers may be delayed in delivering your parcel, including express shipping. Please note that the above shipping time is only an estimate and we sincerely apologize if there has been a delay.
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