Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it toΒ support@halothemes.com
The majority of our products are made with 14K gold filled or 925 sterling silver materials which are tarnish resistant and extremely durable. Some of our products are made with 18K gold plated materials which are more affordable but require more care. You can find all of the information about the piece of jewelry in the description part.
You can shower with our 14K gold filled, 925 sterling silver and stainless jewelry. However for gold plated jewelry, or jewelry with gold plated parts, it should NOT be in contact with water, or it will lose its shine. Again, we will have this information in the descriptions of the products.
For Hong Kong Orders, if you have chosen free shipping, we ship via local post so there will be no tracking info. If you wish to track your package please choose to ship with SF Express.

For trackable orders, you can track your order here: 17track.net. If you have further questions, you can contact us at info@studdedheartz.com
We have a processing time of 1-5 business days(meaning weekends and public holidays excluded). During the holidays, our processing time will be increased to 1-7 days due to the increased volume of orders.
We can change your order/address if you message us within 24 hours. If you message us after, we may be able to change it, but it is not guaranteed as it may have already been shipped out. We try to work on our orders as soon as they are in!
You can cancel your order within the hour that it is placed. After that, it may already be in production, and we will not be able to cancel it.
You might, depending on where you live. Although most packages go through without any charges, there are some that may incur charges (especially in the UK). Please note that we have no control over how your country charges duty. We are not responsible for paying any customs taxes on international orders.
Please refer to the shipping and policies page for a more detailed explanation.
Your order will be shipped in 1-5 business days after payment. During the holidays, our processing time may increase to 2-7 business days due to high volume of orders.
If an order is marked as delivered but the buyer didn't receive it, it is the buyer's responsibility to contact the courier/local postal service to find the package. Stolen packages are unfortunate, but we are not responsible for what happens to the package after it leaves our studio, as we have no control over it.
Currently, we do not accept return or exchange unless the product has manufacturers defects, wrong items or missing items. Please email us at info@studdedheartz.com if you wish to return or exchange products. We will accept exchanges and returns in the future but currently we do not have the manpower to handle this yet. Thank you for your understanding!
Each jewelry order comes with a complimentary box or small necklace paper box, ready for gift giving. We try to be as sustainable and responsible as possible when it comes to packaging, so we will merge all of the pieces in one gift box. If you wish to have every piece of jewelry packed separately, please put the request in the additional comment and we will happily pack separatly for you.
We are currently accepting a few right now! Email info@studdedheartz.com with information about your shop.
Please email us info@studdedheartz or DM us on instagram @studdedheartz if you have any problems. We will reply to your message within 3 business days!
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