Shipping and Return

HOW LONG IS PROCESSING TIME?

- All regular orders will be processed & dispatched within 1-5 business days.
- Made to order items will be dispatched within 5-10 business days.
- We ship Monday to Friday from 1-7pm, public holidays excluded
- Total time from you place the order to receiving product = Production Time + Shipping Time


HOW MUCH DOES SHIPPING COST?
- Free basic shipping for all orders above $500 HKD (or equivalent in other currencies).
- Free express shipping for orders above $1000 HKD (or equivalent in other currencies).
- For orders lower than $500 HKD, the shipping rates will be shown at checkout.


WHERE DO YOU SHIP TO AND HOW LONG DOES SHIPPING TAKE?

Destinations Basic Shipping 

(Free for orders $500 HKD)

Express Shipping

(Free for orders $1000+)

Hong Kong, Macao

SF Express
(1-2 Business Days)

N/A
Taiwan
HK Post Air Mail - Tracking
(4-7 Business Days)
N/A
Singapore, Japan, Philippines
HK Post - e-Express
(5-8 Business Days)

Quantium - Q-Sure
(1-4 Business Days)

South Korea, Thailand
HK Post - e-Express 
(5-8 Business Days)
EMS
(2-5 Business Days)
Malaysia
HK Post Air Mail - Tracking
(5-8 Business Days)
Quantium - Q-Sure 
(1-4 Business Days)
United States
HK Post Air Mail - Tracking
(7-14 Business Days)
N/A
Canada
HK Post Air Mail - Tracking
(7-20 Business Days)
EMS 
(2-5 Business Days)
United Kingdom, France, Norway, Finland, Italy, Liechtenstein, Austria, Slovenia, Estonia, Hungary, Poland HK Post Air Mail - Tracking
(7-14 Business Days)
EMS 
(2-5 Business Days)

Croatia, Bulgaria, Lithuania, New Zealand

HK Post Air Mail - Tracking  (7-14 Business Days) N/A

Germany, Sweden, Denmark, Belgium, Netherlands, Luxembourg, Spain

HK Post - e-Express 
(7-14 Business Days)
EMS
(2-5 Business Days)

Ireland

N/A EMS
(2-5 Business Days)

Australia

HK Post - e-Express EMS
(2-5 Business Days)

United Arab Emirates

HK Post Air Mail - Tracking EMS
(2-5 Business Days)
 
**Possible Severe Delay Locations: Canada, Norway, Spain, Slovenia, Poland

*Due to the coronavirus pandemic, many flight routes have been disrupted, and our couriers may be delayed in delivering your parcel, including express shipping. Please note that the above shipping time is only an estimate and we sincerely apologize if there has been a delay.

RETURNS/EXCHANGES

- For now, we only accept returns/exchanges if the product you receive is incorrect(wrong product) or damaged upon arrival. 
- In the above cases, please contact us at info@studdedheartz.com.
- You will be asked to send us the product with the original packaging via your local post office using registered air/local mail.
- We will have the shipping cost refunded to you.

ADDRESSES

Refused packages‚ÄĒand those that are not received due to negligence on the part of the recipient (e.g. mis-typed address)‚ÄĒare refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes. If the package was never returned to our warehouse, we will not be issuing any refund.

Therefore, please ensure that the postal address and email address provided at checkout is correct. Thank you.
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